Login Process

  1. On the Login Page enter your User ID and Password and click Go.

Create User ID and Password

  1. On the Login Page click the Create User ID link.
  2. Answer the Security Verification question.
  3. Answer the Security Information questions.
  4. Follow the prompts to establish your User ID, Password, and "hint" question.
  5. Upon completion of the process you will receive a confirmation page indicating that your User ID and Password have been created.
Note
If you require assistance in creating a User ID, call Phone Number Not Available Monday through Friday between the hours of 8:00 am and 7:00 pm Eastern Time. International callers should call (Call Collect)

Reset your Password

  1. On the Login Page enter your User ID.
  2. Click the Reset your Password link.
  3. Enter Last 4 digits of Social Security/Account Number.
  4. Answer the appropriate "hint" question.
  5. Enter a new Password.
  6. Upon completion of the process you will receive a confirmation page indicating that your Password has been created.
Note
If you require assistance in resetting your password, call Phone Number Not Available Monday through Friday between the hours of 8:00 am and 7:00 pm Eastern Time. International callers should call (Call Collect)


Forgot your Password

  1. On the Login Page enter your User ID.
  2. Click the Forgot your Password link.
  3. Enter Last 4 digits of Social Security/Account Number.
  4. Answer the appropriate "hint" question.
  5. Enter a new Password.
  6. Upon completion of the process you will receive a confirmation page indicating that your Password has been created.
Note
If you require assistance in resetting your password, call Phone Number Not Available Monday through Friday between the hours of 8:00 am and 7:00 pm Eastern Time. International callers should call (Call Collect)


Having Problems?

  1. Password is case sensitive. Make sure it is entered exactly as it was originally created.
  2. Password can not be the same as your User ID.
  3. If you have problems logging in please call Phone Number Not Available

Add a Bookmark (using Netscape Navigator)
To add a bookmark to Advice Access, complete the following steps:

  1. Click Bookmarks on the menu, and then click Bookmark This Page.
  2. On the Add Bookmark window, select the folder where you want to create the bookmark, and then click OK.
  3. Click Bookmarks on the menu, and then click Manage Bookmarks.
  4. Right-click the bookmark that you created for Advice Access, and then click Properties.
  5. In the Location text box, delete the number that appears after the www in the Advice Access address.
  6. Click OK to save your changes.

Add to Bookmark (using Safari)

To add a bookmark to Advice Access, complete the following steps:

  1. Click Bookmarks on the menu, and then click Add Bookmarks.
  2. On the Add Bookmarks window, select the folder where you want to create the bookmark, and then click Add.
  3. Click Bookmarks on the menu, and then click Show All Bookmarks.
  4. Navigate to where your bookmark is stored, select the address of your bookmark, and delete the number that appears after the www in the Advice Access address.
  5. Press Enter to save your changes.

Provision Help


To create a secure User ID, please follow the rules listed below:

   Benefits OnLine User ID:

  1. Must be between 6 and 20 characters.
  2. May contain any of the following special characters: ~ . - _ { }.
  3. May contain all letters or at least 2 character types (numbers, letters, or special characters).
  4. May not contain any spaces.
  5. May not contain a period (.) at the end.
  6. May not be the same as, or include, your Social Security Number.
    1. 6.1. Avoid using any full or partial reference to a Social Security Number.
  7. May not be the same as the Password.


To create a secure Password, please follow the rules listed below:

   Benefits OnLine Password:

  1. Must be between 8 and 12 characters.
  2. Must include at least one number and one letter.
  3. Letters can be uppercase and/or lowercase.
  4. May not contain any spaces.
  5. May not contain special characters.
  6. May not be the same as your Benefits OnLine ID.